Gloucestershire County Council

Gloucestershire County Council is a county council which administers the most strategic local government services in the non-metropolitan county of Gloucestershire, in the South West of England.

The council's principal functions are county roads and rights of way, social services, education and libraries, but it also provides many other local government services in the area it covers. This does not include South Gloucestershire, which is a unitary authority with all the functions of a county and a non-metropolitan district.

 How to complain about Gloucestershire County Council

Stage 1 formal complaint

If we cannot resolve your complaint with informal local resolution you can make a formal complaint. We will acknowledge your complaint within 2 working days and give you the details of the team manager that will investigate your concerns. We will aim to complete this investigation within 10 working days after receiving your complaint.

We hope to resolve all complaints in this way but if you remain dissatisfied with our response you can refer your complaint to the corporate complaints team for a stage 2 review.

Stage 2 formal complaint review

For a stage 2 review you will need to contact the corporate complaints team giving clear details of which aspects of the stage 1 investigation you are dissatisfied with and the reasons for this.

The corporate complaints team will acknowledge your request within 2 working days and then respond to you within 10 working days with their decision on whether a stage 2 review is appropriate and if we proceed which senior manager will carry out the investigation.

If a stage 2 review is agreed the senior manager will review the stage 1 investigation and decide whether it addressed all aspects of your complaint. The senior manager will respond to you within 25 working days of your stage 2 review request.

If you remain dissatisfied

If you remain dissatisfied with our response you can discuss your concerns with the Local Government Ombudsman, who may decide to investigate your complaint.

 Gloucestershire County Council complaints contacts

 Comments

Use this comments section to discuss problems you have had with Gloucestershire County Council, or how they have handled your complaints. Initial complaints should be directed to Gloucestershire County Council directly. You can find contact details for Gloucestershire County Council above.

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