Great Northern on Twitter

@LilFrank @lesleybaynes You're welcome 🙂 as always, check https://t.co/IkKEN3Snsc just to be sure these services are still running. ^Andy - Apr 19, 2023
@LilFrank @lesleybaynes Hi Simon. The last few services from Cambridge to Ely are: 2257 Norwich, 2305 Ely, 2338 Kings Lynn. ^Andy - Apr 19, 2023
@lesleybaynes The driver is working to set the train back in order to be on the right track passing through Alexand… https://t.co/rgRMLam85s - Apr 19, 2023
@lesleybaynes Your train is stuck behind a train with a fault on the approach to Oakleigh Park. Your train is being… https://t.co/tfo4kXWruz - Apr 19, 2023
@LKBU__ Hi there, this service is currently delayed by 2 minutes. ^Sonia - Apr 19, 2023
@Terrorsome2some Hi there, I can see that this service was delayed but left at 1920. ^Shawn - Apr 19, 2023
@Wotnotstone Hi there, currently the scheduled 1845 service is delayed and due to leave Enfield chase at 1909 towar… https://t.co/DGyOTyrviA - Apr 19, 2023
@Wotnotstone Hi there, I'm sorry about the cancellations, this was due to an operational incident. The next service… https://t.co/0p9FQLDraH - Apr 19, 2023
@ChrisHolmes31 Hi, Chris. This service has been delayed due to another service having to make extra stops. ^Shawn - Apr 19, 2023
@will_novick @greateranglia Hi Will, this service is running with a delay but is expected to be with you any moment now. ^Kirsty - Apr 19, 2023

Thameslink on Twitter

Services are continuing to return to normal but there are still some delays and cancellations this evening. Please… https://t.co/jS7PXRZDTx - Apr 19, 2023
🚧 Network Rail are carrying out planned engineering works tonight on parts of the network to maintain and improve t… https://t.co/005BEB4b2P - Apr 19, 2023
@CharltonPeck1 Hi there, please send us a private message, with your full name and address so we can query this? Li… https://t.co/tY1yi4uQrr - Apr 19, 2023
@katiejmoore Hi, Katie. Unfortunately, we're unable to add an additional stop to a service. ^Shawn - Apr 19, 2023
@ThEMaDhaTTeR722 Hi Nick, if your delayed by 15 minutes or more you can claim delay repay compensation here https://t.co/9v8k8TxsAK ^Sonia - Apr 19, 2023
@gtomro Hi there, this should be formed of 12 carriages. ^Sonia - Apr 19, 2023
Services can now call at Salfords and Earlswood in both directions, although some services may remain cancelled.… https://t.co/0iGuvdInie - Apr 19, 2023
If your train has been cancelled, you may need to use an alternative route. To assist with your journey, you can u… https://t.co/cK713g8nqq - Apr 19, 2023
@kate1999999 Hi there, currently the scheduled 1750 service from Bedford is delayed and due to depart from London S… https://t.co/5q3T1JMggC - Apr 19, 2023
@simonacarr Hi, Simon. Could you please provide further information regarding the service you were on such as where… https://t.co/rpFkmRyUi3 - Apr 19, 2023

Govia Thameslink Railway (GTR)

Govia Thameslink Railway is a train operating company that operates the Thameslink, Southern and Great Northern (TSGN) rail franchise. Within the franchise, GTR runs the Thameslink, Great Northern, Southern and Gatwick Express airport services.

GTR is a subsidiary of Govia, which is itself a joint venture between Go-Ahead Group (65%) and Keolis (35%).

Common complaints

Driver strikes
Train guard strikes
Poor management
Poor service
Fare increases

Govia Thameslink Railway (GTR) complaints contacts

Email Charles Horton (CEO) on charles.horton@gtrailway.com
Call Customer Services on 0345 026 4700
Email Customer Services - London Area on enquiries@londontravelwatch.org.uk
Email Customer Services - Thameslink on customerservices@thameslinkrailway.com
Visit Customer Services Contact Form
Email Customer Services Great Northern Rail (GTR) on customerservices@greatnorthernrail.com
Visit Delay Repay Form
Tweet Great Northern
Tweet Thameslink
Follow Govia Thameslink Railway

Related Companies

Comments

Use this comments section to discuss problems you have had with Govia Thameslink Railway (GTR), or how they have handled your complaints. Initial complaints should be directed to Govia Thameslink Railway (GTR) directly. You can find contact details for Govia Thameslink Railway (GTR) above.

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