Hermes Parcelnet Limited

Trading as Hermes (UK)

Registered in England and Wales with number 03900782.

Hermes Group is a parcel delivery company headquartered in Hamburg, Germany, with operations also in Austria, Italy, China, Russia and the United Kingdom.

In the UK, Hermes processes 200 million parcels each year. The company operates a network of nearly 10,000 independent couriers that provide doorstep delivery. Through this network, Hermes provides delivery services to many online retailers in the UK, including Next Directory, ASOS, Tesco, John Lewis, Debenhams, Arcadia Group and ASDA

In September 2013, Hermes was named the Best Mail/Home Delivery Solution provider at the ECMOD Direct Commerce Awards.

In 2014, the company was named as the second worst parcel delivery services in the UK by a consumer survey, with 30% of customers rating their experience as "bad".

In January 2016, Hermes confirmed that the 2015 peak period was its busiest to date. During December 2015, the company processed 30.3 million parcels, representing a 24% increase on the previous year. The busiest day of the year fell on Friday 4 December, when Hermes processed 1.4m parcels.

Hermes also owns myHermes, which was launched in 2009. myHermes provides a delivery and collection service for SMEs and members of the public via doorstep collection and its "myHermes ParcelShops". There are currently more than 3,500 ParcelShops across the UK, based in local supermarkets, petrol stations and shopping centres. In 2014, Hermes signed a partnership agreement with Payzone to launch 1,000 myHermes ParcelShops in Payzone outlets

 Hermes (UK) complaints contacts

 Comments

Use this comments section to discuss problems you have had with Hermes (UK), or how they have handled your complaints. Initial complaints should be directed to Hermes (UK) directly. You can find contact details for Hermes (UK) above.

Comments are moderated so may not appear immediately. Please do not post any personal information relating to yourself, or employees of Hermes (UK) as these comments will not be approved.