Kent County Council

Kent County Council is a county council that governs most of the county of Kent in England. It is the upper tier of elected local government, below which are 12 district councils, and around 300 town and parish councils. The county council has 84 elected councillors. The chief executive and chief officers are responsible for the day-to-day running of the council. Paul Carter is the leader of the council. At the time of writing Kent County Council is controlled by the Conservative Party and the official opposition is the UK Independence Party with 17 seats. It is one of the largest local authorities in England in terms of population served and the largest local authority of its type.

 How to complain about Kent County Council

Step 1

Raise the issue directly with the person you have been dealing with, or their immediate manager. Most problems can be resolved this way.

Step 2

If you need to take your complaint further, contact the corporate director of the service you have been dealing with:

Step 3

If you are still not satisfied, you have the right to take your complaint to the Local Government Ombudsman. Complete the form on The Local Government Ombudsman website or call their advice line on 0300 061 0614.


You can expect an acknowledgement within 3 working days and a full reply within 20 working days. If your complaint raises complex issues that cannot be answered within 20 working days, we will keep you informed of progress until we can fully respond.

If you call or visit one of our offices, our staff will try to help you by answering your query or getting the details needed to investigate it. They will call or write to you with the outcome of the investigation.

Your councillor may be able to help resolve your complaint by pursuing it with the relevant service for you.

 Kent County Council complaints contacts


Use this comments section to discuss problems you have had with Kent County Council, or how they have handled your complaints. Initial complaints should be directed to Kent County Council directly. You can find contact details for Kent County Council above.

Comments are moderated so may not appear immediately. Please do not post any personal information relating to yourself, or employees of Kent County Council as these comments will not be approved.

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