Mini is a British automotive marque owned by BMW which specialises in small cars.

The original Mini was a line of iconic British small cars manufactured by the British Motor Corporation from 1959 until 2000. Its models included the Morris Mini-Minor and the Austin Seven, the Countryman, Moke, 1275GT and Clubman. Performance versions of these models used the name Cooper, due to a partnership with racing legend John Cooper. The original two-door Mini continued in production until 2000.

 Popular products

 How to complain about Mini

MINI UK will investigate all complaints competently, diligently and impartially obtaining additional information as necessary. Every complaint will be assessed fairly, consistently and promptly taking into account all relevant factors to ensure a fair outcome for you.

If you have a concern with either your vehicle or the service you have received at your MINI Centre, please firstly raise this with the Service Manager or Head of Business at the MINI Centre itself. They are best placed to address your concerns and if required, will contact us directly on your behalf.

Should you remain unhappy with your MINI Centre's response please contact us by your preferred method from the list below.

To help MINI investigate and try to resolve your complaint, please provide the following information: 

  • your name and address;
  • details of how we can contact you; 
  • a clear description of your complaint; 
  • details of what you would like us to do to rectify the situation; and 
  • if appropriate, copies of any relevant supporting documentation.

 Mini complaints contacts

 Related Companies


Use this comments section to discuss problems you have had with Mini, or how they have handled your complaints. Initial complaints should be directed to Mini directly. You can find contact details for Mini above.

Comments are moderated so may not appear immediately. Please do not post any personal information relating to yourself, or employees of Mini as these comments will not be approved.

Loading comments...