Dec 20, 2016

BT tops UK broadband complaints list

BT's broadband services received the most complaints during the third quarter of 2016, show figures from regulator Ofcom. BT-owned companies, Plusnet and EE, came second and third in the broadband complaints table. As well as doing poorly on broadband, Plusnet and EE also received the most complaints about their fixed telephone services. Bt said it was putting cash into service improvements and recruiting widely to bolster the number of staff who handle queries and complaints, The software it uses to handle complaints was also getting an overhaul, it added. The quarterly Ofcom study looks at the number of complaints lodged about landlines, broadband, mobiles and Pay TV services.

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