Jan 9, 2017

Amazon Echos activated by TV comment

Reacting to the report, Mr Patton said: "I love the little girl saying 'Alexa ordered me a dollhouse'." The original CW6 TV report Mr Patton reacted to was about six-year-old Brooke Neitzel from Dallas who had been talking to her family's Echo Dot while playing. Brooke asked Alexa to get her a doll's house and cookies and, because the family had not turned on any buying controls, the Echo responded by placing an order for both. Soon after the news item about the accidental purchase aired on San Diego's CW6 morning show, Mr Patton mentioned Alexa and that woke up other Echos in viewers' homes, leading to complaints from their owners. Security expert Graham Cluley said owners of the Echo needed to be aware that voice-driven buying was enabled by default.

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