Jan 24, 2017
HSBC to close 62 more branches this year
HSBC said the plans brought its "Branch restructuring programme" to an end. "Fewer people are using branches. More than 90% of our interactions with customers are now through our digital channels - an increase from 80% last year," said Francesca McDonagh, HSBC's head of retail banking. "The decision to close these branches ensures a more sustainable branch network for the future as we continue to invest in our digital platforms and our people." "We will have fewer but better branches, with more empowered front-line colleagues using a greater range of technology to support all our customers' needs." The Which? research, published in December, found that HSBC had closed more than a quarter of its UK branches over the last two years, as part of 1,000 bank closures in total.
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