Mar 6, 2017
Inside the TalkTalk 'Indian scam call centre'
The software they named also matches that identified by TalkTalk in its own website guidance on what to watch out for in a scam call. A victim of the fraud shown the call centre script has confirmed it matched the one read out to her when she was conned out of £5,000. The criminals then used the data to operate at least three call centres, according to the whistleblowers, where staff work in shifts earning about £120 per month to perpetrate an intricate but highly successful scam. During extensive online conversations, they revealed in-depth knowledge of the scammers' techniques, much of which is not in the public domain and matches the experience of TalkTalk fraud victims. At one stage, two of the whistleblowers attempted to share the information of UK victims they had called, and asked us to warn the victims before they fell for the scam.
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