Mar 30, 2017

New John Lewis boss says department store needs reinventing

Paula Nickolds is the first female managing director of John Lewis, having worked her way up the ranks as a graduate trainee. John Lewis currently has 48 stores, as well as about 350 Waitrose supermarkets. Three new John Lewis stores are in development, one in Oxford to be opened this year, followed by stores in Westfield White City and Chelthenham. "When I'm talking about re-inventing the department store, I'm not talking about physical space, I'm talking about the holistic provision of services that a department store can provide." "At those times the model came under strain, John Lewis got closer to the customer. In the 1950s and 60s as the supermarkets arrived on the scene, John Lewis set out to identify human needs and fulfil them. For instance, we did a daily food delivery service to caravans and holiday homes."

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