Mar 13, 2017
Vodafone to bring 2,100 call-centre jobs back to UK
Vodafone has joined the push to bring customer service jobs back to the UK with the announcement of 2,100 new call-centre roles. Rampant wage inflation in those countries, notably India, and customer frustration at being routed to overseas locations has prompted more companies to consider bringing work back to home countries. BT, which acquired EE for £12.5bn, has also started to bring back customer service support from India. Nick Jeffery, chief executive of Vodafone UK, said: "These new, skilled roles will make a real difference to our customers and a real difference to the communities that are the focus of our customer services investment." Karen Bradley, the culture secretary, said: "Vodafone is one of our country's great international success stories and it's fantastic this global organisation is demonstrating its confidence in the UK by creating new jobs across the north, in the midlands, in Scotland and in Wales."
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