Mar 13, 2017
Vodafone to create 2,100 UK customer service jobs
Its third-party customer service partners will create another 600 jobs in Newcastle, nearly 200 roles in the west of Scotland, and 100 in Cardiff. The firm said the jobs would improve the quality of service for its 18 million UK customers and was part of a wider, three-year, £2bn investment programme in network and services. "These new, skilled roles will make a real difference to our customers and a real difference to the communities that are the focus of our customer services investment," said Vodafone UK chief executive Nick Jeffery. At present Vodafone has around 12,500 members of staff in the UK. It has 3,700 workers in its UK customer care operation, with 2,450 of those in-house and 1,250 with other partners. "Vodafone is one of our country's great international success stories and it's fantastic this global organisation is demonstrating its confidence in the UK by creating new jobs across the North, in the Midlands, in Scotland and in Wales," said Karen Bradley, secretary of State for Culture, Media and Sport.
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