Apr 20, 2017
Debenhams unveils turnaround strategy
A central distribution warehouse and about 10 smaller warehouses could also close. Debenhams saw half-year pre-tax profits fall by 6.4% to £87.8m. Chief executive Sergio Bucher said customers were changing the way they shop and Debenhams was also changing. "We will be a destination for 'social shopping with mobile the unifying platform for interacting with our customers," he said. Debenhams said that leisure activities account for an increasing share of consumer spending and that the "Leisure experience is an important part of shopping" while "Mobile interaction" is growing fast. However independent retail analyst Nick Bubb said he was "Disappointed" that the strategy did not include any targets for sales and profits, despite the talk of growth and efficiency.
Make a complaint about Debenhams by viewing their customer service contacts.