Jun 21, 2017

Tesco to close Cardiff call centre putting 1100 jobs at risk

Up to 1100 jobs are at risk at Tesco after the supermarket giant announced it was closing its call centre in Cardiff next year. Tesco said it was "Simplifying" its customer engagement with a single centre running out of Dundee, and plans to close its Cardiff centre in February 2018. Around 250 jobs will be created at the Dundee centre, while 1100 will be at risk in Wales. The retail sector is facing unprecedented challenges and we must ensure we run our business in a sustainable and cost-effective way, while meeting the changing needs of our customers. We realise this will have a significant effect on colleagues in the Cardiff area, and our priority now is to continue to do all we can to support them at this time.

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