Oct 6, 2017
First head rolls at Ryanair after pilot scheduling fiasco
Embattled low-cost airline Ryanair said its chief operations officer will depart the company at the end of the month. Michael Hickey will be the first executive to leave the company after a rostering error led to the cancellation of thousands of flights. Ryanair announced its first wave of 2,100 cancellations in the middle of September, after it rearranged pilots' rosters to comply with new aviation rules requiring a change in how their flying hours are logged. In the airline's first wave of cancellations Ryanair offered affected passengers a £40 voucher per cancelled flight as a way to say sorry. This was short of European rules governing flight cancellations and passenger rights, and Ryanair was eventually forced to bow to regulator demands and spell out the options on offer to affected passengers.
Make a complaint about Ryanair by viewing their customer service contacts.