Dec 6, 2017

Google Amazon row leads to restricted YouTube access

The search giant has also blocked a workaround that Amazon introduced to restore YouTube access to a screen-based version of its smart speaker. "We've been trying to reach agreement with Amazon to give consumers access to each other's products and services," Google said in a statement. "But Amazon doesn't carry Google products like Chromecast and Google Home, doesn't make Prime Video available for Google Cast users, and last month stopped selling some of Nest's latest products." The version Amazon presented had lacked next video recommendations, subscriptions and other features - but these were restored in November, when Amazon made the device present a more normal view of YouTube. Amazon has responded, saying: "Echo Show and Fire TV now display a standard web view of YouTube.com and point customers directly to YouTube's existing website. Google is setting a disappointing precedent by selectively blocking customer access to an open website. We hope to resolve this with Google as soon as possible."

Read the full story

 Related companies

Make a complaint about Amazon by viewing their customer service contacts.