Dec 15, 2017

Vodafone offers thousands early contract exit

Thousands of Vodafone customers will be able to end their contracts early after the UK's communications regulator raised concerns over new charges. In April, Vodafone introduced new international roaming charges for 60 countries outside the European Union, and told customers via text message. Vodafone's Roam Further charges, introduced in 2017, mean customers on a monthly contract are charged a flat fee of £6 per day to use their phone in 60 countries including the US, Canada and Russia. Mobile phone networks must give customers 30 days' notice of any contract changes likely to be of "Material detriment", and must let customers end their contracts without penalty if they do not agree to the changes. In response to Ofcom's concerns, Vodafone sent another message to affected customers and gave them a further 30 days to leave their contract.

Read the full story

 Related companies

Make a complaint about Vodafone by viewing their customer service contacts.