Jan 8, 2018

Boots pharmacists raise staffing concerns

Greg Lawton, who worked for Boots between 2008 and 2015 and in his final role was part of the manpower planning team that assessed staffing levels in the company's pharmacies, said the things he knew about staffing levels kept him awake at night. The BBC has spoken to several pharmacists who still work for Boots and have concerns about patient safety. Boots says these figures include incidents where a patient was harmed after Boots supplied the correct product. Boots has almost 2,400 pharmacies and as of July 2017 employed 6,697 pharmacists. Joy Wingfield, a pharmacy law and ethics expert who has trained the last two Boots superintendents - the pharmacists in charge of patient safety - agrees that regulation around pharmacy is inadequate and minimum staffing levels need to be defined.

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