Jan 2, 2018

Online returns set to soar on 'Takeback Tuesday'

The proportion of goods returned is set to be much higher than last year as online shopping becomes more popular. Returns of online packages are forecast to be double the December daily average. Since about 15%-20% of goods bought online are normally returned, that means about £2.5bn worth of goods would be sent back to the retailer, said LCP's director of retail Stuart Higgins. An online retailer's returns policy is increasingly being used as a competitive tool, with free returns and ease of return increasingly expected by customers. "Not only will this flood of returns put additional demands on retailers back-end operations during their busiest online sales week of the year, it will also impact their stores as a third of returns will come back into stores just as they're launching their Christmas and January sales."

Read the full story

 Related companies

Make a complaint about Royal Mail by viewing their customer service contacts.