Mar 19, 2018

John Lewis boss: There's still a role for shops

The High Street isn't dead, the boss of department store chain John Lewis has said ahead of its 50th shop opening. Paula Nickolds said there was "Still a role for shops", but what customers wanted from them was changing. Ms Nickolds said shops had to offer experiences and services to stand out amid low consumer confidence and competition from online-only retailers. Currently the chain is only planning one further store opening, but Ms Nickolds insisted the chain remained committed to shops. "We believe in the future of shops, customers still want to go out and have a day out with friends and family and connect with people on a human level," she said.

Read the full story

 Related companies

Make a complaint about John Lewis by viewing their customer service contacts.