Apr 19, 2018

TalkTalk and Vodafone top complaints chart again

TalkTalk has again been named the most complained-about broadband company in the UK, in the latest report from the telecoms regulator Ofcom. For every 100,000 TalkTalk customers, about 31 made a complaint to Ofcom about the company's broadband services between October and December 2017. Technical faults were the main reason for complaints, according to the report. When TalkTalk topped the broadband complaints list in January, it said it had closed customer service centres in India and was delivering a "Material improvement in customer satisfaction". The latest Ofcom report shows that the number of complaints about TalkTalk's broadband has increased.

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Make a complaint about BT, TalkTalk or Vodafone by viewing their customer service contacts.