Apr 24, 2018

Vodafone rated worst mobile provider by Which? survey

Vodafone has been rated the worst mobile phone provider for the seventh year running in an annual customer survey by consumer lobby group Which? The smaller networks that use the big four's infrastructure, known as mobile virtual network operators, beat the big four on customer satisfaction and the likelihood that users would recommend the service to a friend. Vodafone had the worst customer score with one in six customers telling Which? they would not recommend it to a friend, compared with nine in 10 Utility Warehouse subscribers who said they would recommend their service. The network was also rated worst for customer service. He pointed out that new reforms would soon mean that mobile customers would be able to switch provider by text message.

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