May 14, 2018

John Lewis apologises after wedding gift list site disappears

John Lewis has apologised to betrothed couples and other users of its gift list website after the service went offline over the weekend. Visitors were presented with error messages saying that the site's domain registration had expired. Organisations typically set active web domains to auto-renew to avoid such problems, but John Lewis says there was an "Issue" with renewing its domain. The WhoIs database indicates that's domain registration expired last Thursday, but was subsequently renewed on Sunday to run until 2021. "There was an issue renewing the domain name which has been fixed and most customers can once again access the site - though it may take a few more hours for some internet providers to update."

Read the full story

 Related companies

Make a complaint about John Lewis by viewing their customer service contacts.