Jun 13, 2018
Dixons Carphone hack explained: what happened and should you be worried?
The 2015 attack on TalkTalk involved 157,000 customers while a data breach at Carphone Warehouse the same year involved the personal data of 3m customers. The Information Commissioner's Office imposed a £400,000 fine in relation to the Carphone Warehouse incident, after finding "Multiple inadequacies in Carphone Warehouse's approach to data security". The company, which merged with Dixons in 2014, implemented several IT improvement programmes after that, but the latest hacking attempt was uncovered after a general review of IT and data security that began "a couple of months ago", according to Mr Baldock. The breach concerns data held on customers of Currys, PC World and Dixons Travel stores in airports. Dixons Carphone said it would be writing to affected customers immediately to apologise, and pointing them to Action Fraud's guidelines on fraud and cyber crime.
Make a complaint about Dixons Carphone by viewing their customer service contacts.