Jun 21, 2018

O2 changes post policy after racist hate mail sent out

O2 will no longer use names on some of its mailouts, after the BBC's Victoria Derbyshire programme found it had sent racist hate mail to a British-Iraqi family's home in north London. Two items were addressed to "Mr Isis Terroriste" and "Mr Getout Ofengland" at the exact family address in Wembley. O2 said its envelopes for Sim cards would no longer be personalised. Last month, O2 said its Sim card postage and printing was managed by a third-party partner, Williams Lea Tag, and was automated. O2 said it was reviewing the whole process but had changed its system so the envelopes for the free Sim cards would no longer be personalised but addressed to "O2 customer".

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