Aug 23, 2018

Camelot to pay £1.15m over failings

National Lottery operator Camelot will pay a £1.15m penalty for mistakes it made two years ago, the Gambling Commission has announced. Some players saw a message suggesting they hadn't won a prize when they had. The penalty follows an investigation into governance at Camelot dating back to 2016. "It is crucial that the National Lottery is run fairly, safely and with integrity and we'll continue to hold Camelot to account," said Gambling Commission executive director Richard Watson. Camelot told the Commission it now had procedures in place to prevent such incidents from happening again. "We've since proactively carried out an extensive programme of work to strengthen our controls, processes and governance arrangements to ensure they are all fit for purpose - and welcome the Commission's recognition of the work we've carried out to mitigate the risk of future issues," a Camelot spokeswoman said.

Read the full story

 Related companies

Make a complaint about National by viewing their customer service contacts.