Aug 24, 2018

London Luton Airport 'UK's worst airport' for third year

Luton Airport has been named the worst in the UK for the third year in a row in a passenger satisfaction survey. The title of second-worst UK airport, according to Which?, is jointly held by London Stansted and Manchester Terminal Three, both recording scores of 44%. A spokesman for the Manchester Airports Group, which operates London Stansted and Manchester, said both airports had grown their passenger numbers by nearly 50% over the last five years. London Luton is in the large UK airports category with 10m or more passengers per year, and Doncaster is classed as a small airport. Luton is now the UK's fifth-busiest airport in terms of people using it, carrying 16 million passengers in 2017, compared to Doncaster's 1.3 million. Doncaster Sheffield Airport chairman Robert Hough said he was "Proud" of the "Great recognition", adding: "We have always set out to deliver a top class passenger experience, it's what people should enjoy when at an airport."

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