Aug 10, 2018

Smart meter deadline 'should be extended'

The deadline for installing smart meters across the UK should be extended for another three years, Citizens Advice has said. "Citizens Advice said:"With 42 million smart meters still to be installed by 2020, we're concerned that the time pressure cause by the fast-approaching rollout deadline will lead to a poorer quality installation experience for consumers. Citizens Advice said 80% of people who had had a smart meter installed were happy with them. In 2017, its consumer helpline received 3,000 calls concerning smart meter problems. These included first-generation smart meters losing their functionality, aggressive sales practices and customers still having to send their smart meter readings.

Read the full story

 Related companies

Make a complaint about Smart by viewing their customer service contacts.