Aug 17, 2018

Whistleblower warns of Vodafone security breaches

Staff at Vodafone call centres have broken the rules about security checks and left customers vulnerable to fraud. A whistleblower who works in a Vodafone call centre has told Radio 4's You & Yours they have seen evidence of other, similar breaches. The whistleblower said call centre staff were trying to keep customers happy to protect their bonuses, at the cost of security. Vodafone customer service agents can receive monthly bonuses worth up to £150 for high customer satisfaction scores alone. In relation to David Hart's case, Vodafone said it has since "Enhanced its security controls" so that authorisation codes for switching an account will only be provided if a caller accurately answers the security questions and has access to the mobile telephone in question.

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