Sep 21, 2018
Italy opens probe into Ryanair hand luggage charges
Italy's competition watchdog has opened a inquiry into Ryanair's decision to charge people to take hand luggage on to the plane. Antitrust said hand luggage was "An essential element of transport" and should be included in the ticket price. Italian consumer associations had complained to Antitrust about the Ryanair decision. "If its unfair commercial practice on hand luggage is confirmed, Ryanair... should reimburse all its customers who suffer unfair additional costs," the association Codacons said, promising to take the matter to court if necessary. In August, Ryanair said the policy was not aimed at making money but intended to "Improve punctuality and reduce boarding gate delays".
Make a complaint about Ryanair by viewing their customer service contacts.