Sep 26, 2018
Watchdog calls on Ryanair to compensate customers
The Civil Aviation Authority has called on Ryanair to compensate passengers affected by staff strikes this week. The CAA argued Ryanair was bound by EU law, but the airline said it would reject any claims. The CAA said Ryanair should pay compensation because the strikes were being held by Ryanair staff, making the airline legally liable. "No compensation is payable to customers when the delay/cancellation is beyond the airline's control," Ryanair said in a statement. "If Ryanair say no, it's not the end of the line for passengers," says Megan French, News and Features Editor at consumer group MoneySavingExpert.com.
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