Oct 8, 2018

Boots investigated over great-grandfather's fatal pharmacy error

Boots said "Extremely rare circumstances" led to the error and apologised to the family. Immediately after the inquest, Mrs Pickles said she was "Appalled" by Boots' actions, particularly the revelation an internal investigation report into the error stated Mr Lee did not need medical attention and the incident did not need to be escalated. Mrs Pickles from Penistone, South Yorkshire, also believes the Boots pharmacies had repeatedly failed to meet Boots' own rules - known as Standard Operating Procedures - for dispensing prescriptions. During the Inside Out investigation in January, Boots said it was confident it had both the resource to deliver patient care and the company had enough pharmacy staff. The General Pharmaceutical Council, which in January cleared Boots of risking patient safety, said it was investigating Mrs Pickles' concerns and it took all complaints raised extremely seriously - in particular those relating to a patient death.

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