Oct 1, 2018
Ford to refund 'engine fail' EcoBoost customers
Ford has offered to refund thousands of pounds to customers whose engines have failed, following a BBC investigation. Hundreds of customers have said their cars with Ford EcoBoost engines have overheated, causing engine failure. Many 1.0-litre drivers had been told they had to pay for repairs, but Ford has now said it will cover the cost and refund customers who have already paid. Ford has been aware of the issue on the 1.6-litre EcoBoost since 2012, after several engine fires in the United States. Gill Cronshaw, from Altrincham in Greater Manchester, was driving on a busy motorway when her Ford Focus 1.0-litre EcoBoost suffered a complete engine failure.
Make a complaint about Ford by viewing their customer service contacts.