Oct 6, 2018
Royal Mail struggles to deliver new dawn
When workers at Royal Mail voted to accept a peace accord that ended the threat of nationwide strikes, it seemed to lay the foundations for a new era of co-operation at the 500-year-old institution. Achieving the goals is vital for Royal Mail to remain competitive in the cut-throat UK parcels market, on which its future depends, made all the more pressing by the agreement with the Communication Workers Union. In addition to a new pension scheme and wage increases, Royal Mail pledged to bring down weekly working time from 39 hours to 35 by 2022 with no pay cut, subject to successful trials of productivity initiatives. Royal Mail said that while deploying technology on a large scale was "Always challenging", the PDAs were working well and had enabled the introduction of tracked parcels, the fastest-growing area of items it handles. Outside Royal Mail's flagship Mount Pleasant mail centre in London, some employees expressed frustration at the timing of the announcement.
Make a complaint about Royal Mail by viewing their customer service contacts.