Dec 6, 2018
Ericsson software problem leads to global smartphone outage
Millions of mobile phone users around the world have been unable to use their smartphones after a software issue in systems provided by Ericsson caused major disruption. Japanese smartphone users on the SoftBank network and British customers on O2 were left frustrated on Thursday by a significant outage and a lack of clarity about when service would be resumed. O2 said in a statement: "One of our global suppliers has identified a global software issue in the system." In a statement on its website, SoftBank apologised to customers and said that it was "Examining the cause" of the problem. The outage struck less than two weeks before a scheduled initial public offering for SoftBank's mobile business, a share issue that will be Japan's largest in history and has been overwhelmingly pitched at retail investors.
Make a complaint about O2 by viewing their customer service contacts.