Apr 11, 2019
Smart speaker recordings reviewed by humans
Amazon, Apple and Google all employ staff who listen to customer voice recordings from their smart speakers and voice assistant apps. All three companies say voice recordings are occasionally reviewed by humans to improve speech recognition. Siri records voice commands given through the iPhone and HomePod smart speaker. Amazon's Alexa privacy settings do not let you opt out of voice recording or human review, but you can stop your recordings being used to "Help develop new features". Its privacy portal, which lets you download a copy of your personal data, says it cannot provide information "That is not personally identifiable or linked to your Apple ID". To delete voice recordings created by Siri on an iOS device, go to the Siri & Search menu in Settings and switch Siri off.
Make a complaint about Apple or Smart by viewing their customer service contacts.