Apr 30, 2019
TalkTalk service at bottom of Ofcom poll for third year running
TalkTalk has failed to improve its standing on customer complaints in Ofcom's annual survey - the broadband provider has come bottom of the table for the third year running. A spokeswoman for TalkTalk said the data showed an "Improving trend" on the number of complaints. The Ofcom report notes that the handling of customer complaints could be improved "Across the industry", with only half of those who make a complaint to any provider ending up happy with the result. Customers have to wait an average of one minute 37 seconds for calls to be answered by customer service agents. "It's hard for TalkTalk to hide from the fact that their customer service isn't up to scratch," Ofcom's director of market intelligence Iain Macrae told BBC Radio 4's Today programme.
Make a complaint about TalkTalk by viewing their customer service contacts.