Apr 23, 2019

Vodafone named 'worst' mobile network

Vodafone has been rated as the UK's worst mobile network provider for the eighth year in a row, in consumer lobby group Which?'s eighth annual survey. The survey said Vodafone had collected one-star ratings for customer service, value for money and technical support. One in five of its customers told Which? that "Customer service, including complaints handling and the way their queries were dealt with, was poor". Only 27% of EE customers said they had received good or excellent service for technical support, while one in 10 O2 customers rated the value for money they received as "Poor". "Natalie Hitchins, Which? head of home products and services, said:"The continuing reign of smaller networks over the big players goes to show exactly how important customer support and value for money are to mobile users.

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