May 19, 2019

Struggling Thomas Cook seeks to win support

Thomas Cook, the UK travel group labouring under a £1.2bn debt pile, moved to win back the confidence of suppliers and customers at the weekend as fears lingered over the viability of the business. Thomas Cook customers have taken to Twitter to ask whether their holidays were protected. In response Thomas Cook sought to quell customer anxiety over the group's future. "As an Atol -protected business, all of our holidays are protected under the package travel directive, so our customers can have complete confidence in booking their holiday with us," Thomas Cook said. The cost of the Monarch failure was £16m. The UK's Civil Aviation Authority said it had received calls from customers about Thomas Cook, but added: "We can't comment on the financial situation of any companies under the Atol scheme."

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