May 24, 2019

Thames Water boss Steve Robertson steps down

The chief executive of Thames Water has stepped down after failing to turn around the performance of one of the UK's largest utility companies. Thames Water, which manages water supplies and waste water, has struggled with leaks, falling profits and increasing customer complaints. Thames Water has been criticised for not being able to bring the number of leaks under control. Since 2017, Thames Water has been fined more than £128m for poor management of leaks. Thames Water said under Mr Robertson's tenure it had "Increased its focus on customer satisfaction, improved incident response capabilities, expanded support for vulnerable families and invested more than £2bn in the network to improve overall performance".

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