Aug 20, 2019

IT outage leaves UK bank customers unable to pay bills

Several of the UK's largest banks and building societies have been hit by an IT outage at US payments company TSYS that left their customers unable to pay credit card bills or access account information. Royal Bank of Scotland, Nationwide Building Society and Tesco Bank were among the lenders affected by the problems, which came at a crucial time for some customers with monthly bills becoming due. RBS said: "We apologise to any customers impacted and are working with the third-party provider to resolve these issues as quickly as possible. Customers can continue to use their credit cards as usual and no customer will be left out of pocket." The impact of such problems has grown as customers have moved to online and phone banking. Last month, digital bank Revolut blamed Wirecard for a problem that caused some customers to be charged twice for transactions, while rival Monzo said a third-party supplier was at fault when it was unable to carry out bank transfers for a day in May. RBS still holds the record for the largest UK fine for an IT outage, after it was charged £56m over a 2012 issue that caused several weeks of disruption.

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