Sep 24, 2019
'Everyone has been kicked out of their rooms'
JESS BEETON Holidaymakers who were abroad when Thomas Cook folded have been telling the BBC that their hotels have been demanding extra money from them. HAYLEY HOOK. Holidaymakers like Hayley may have paid for their rooms months earlier, but hotels would normally only receive the money from Thomas Cook several weeks after their stay. Hotels may be worried that they are not going to be paid money they are owed for previous Thomas Cook guests, and therefore attempting to recoup costs by charging current guests. Graeme Renwick said that in his hotel in Mallorca on Monday night, "There was chaos at reception with staff shouting at guests when there were no Thomas Cook staff present and the hotel saying 'you're going to have to pay us'". "The manager of his hotel had told guests they had to pay for their accommodation and Dan added:"The reps have the list of clients in the hotel.
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