Sep 23, 2019

Thomas Cook collapse: Customers 'left in the dark' over bills and flights

Thomas Cook customers have told the BBC of their fears over unpaid hotel bills, cancelled trips and being stranded abroad following the collapse of the tour operator in the early hours of Monday morning. Grandson Matt Walker, 23, paid Thomas Cook about £1,100 by debit card for flights and hotel accommodation for Ms Nichols and his mother Sarah, 53, so they could attend his brother's wedding in Paphos on Tuesday. The family's excitement has turned to fears they could be stranded, after staff at the Kefalonitis hotel apartments said Thomas Cook had not yet paid for their stay. "He said:"We feel left in the dark - the hotel doesn't know what's going on, there's no Thomas Cook rep and Thomas Cook haven't contacted us. Ms Jones, from Milton Keynes, said she feels "Rubbish" after learning £800 worth of Thomas Cook gift vouchers saved for her two young sons' first foreign holiday are worthless.

Read the full story

 Related companies

Make a complaint about Thomas Cook by viewing their customer service contacts.