Sep 24, 2019
Thomas Cook collapse: Your questions answered
The collapse of Thomas Cook has understandably left many people searching for answers about the impact on their holiday plans. Refunds generally only cover the cost of the Thomas Cook flight, but your credit card company may offer some extra advice. Some operators which were using Thomas Cook flights may have found alternatives but, if those flights are more expensive, they could only pass on a price increase of up to 8% of the total holiday cost. Q: "I booked a holiday with Thomas Cook and started a direct debit although I only paid two months at a value of £310. How can I reclaim the money? My concern is Thomas Cook said in emails that we would receive an Atol certificate 28 days before we travel, thus I am worried we may not be covered." "The Thomas Cook multi-currency travel card is unaffected by the news of the company's collapse," a Mastercard spokesperson told the BBC. "The safety of your money is not affected as the funds are not held by Thomas Cook, but by Wirecard Card Solutions Limited as the issuer of your card. Cardholders can continue to use their cards as normal."
Make a complaint about Thomas Cook by viewing their customer service contacts.