Sep 30, 2019

Thomas Cook customers face wait until December for refunds

Thousands of Thomas Cook customers may be left waiting until December to be refunded the cost of their package holidays after authorities said a claims website would take longer than anticipated to be brought into operation. Refunds will take up to 60 days to process, meaning it could be early December before customers are compensated. The CAA is in the process of refunding 360,000 customers protected by Atol, the financial protection scheme funded through industry levies. The 100,000 bookings made by direct debit are expected to be refunded within the next 14 days, but the remainder will take longer, the CAA said. The collapse of Thomas Cook last week after 178 years of operation has reverberated globally, leaving 150,000 customers stranded abroad and prompting the CAA to launch Operation Matterhorn - the largest ever peacetime repatriation - alongside the refunding of future holidaymakers.

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