Sep 23, 2019
Thomas Cook customers to fly home after firm collapses
All Thomas Cook holidays are now cancelled and customers will need to seek compensation via the government's Atol scheme, or from their credit card or insurance companies. While an estimated 150,000 Britons are affected by Thomas Cook's collapse, the company has a further 350,000 to 400,000 customers abroad, some of whom have been affected. The CAA is also contacting hotels accommodating Thomas Cook customers, who have booked as part of a package, to tell them that the cost of their accommodation will be covered by the government's Air Travel Trust Fund and Air Travel Organiser's Licence scheme. Thomas Cook had secured a £900m rescue deal led by its largest shareholder Chinese firm Fosun in August, but a recent demand from its banks to raise a further £200m in contingency funding had put the deal in doubt. Thomas Cook has blamed a series of issues for its problems, including political unrest in holiday destinations such as Turkey, last summer's prolonged heatwave and customers delaying booking holidays because of Brexit.
Make a complaint about Thomas Cook by viewing their customer service contacts.