Sep 30, 2019

Thomas Cook refunds to take up to two months

Thomas Cook customers may have to wait as long as two months to receive a refund for holidays they have booked with the collapsed travel firm. The Civil Aviation Authority said direct debit customers would be refunded within 14 days but others would have to wait up to 60 days. "We hope to pay refunds within 60 days of receiving a valid refund form. More information will be available on our website from 7 October." In total, 100,000 Thomas Cook customers paid for their future holiday by direct debit, with the remaining 265,000 using other payment methods. In previous cases, where a holiday firm has collapsed, the refund process has typically taken 20-30 days, but the huge number of customers affected by Thomas Cook's collapse and the possible risk of fraud is understood to have made the process much more time consuming.

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