Sep 5, 2019
Yahoo email fault hits BT, Sky and TalkTalk customers
Yahoo's global email service is experiencing a fault making it impossible for users to send and receive messages or make use of their webmail accounts. In the UK, the problem has also affected BT, Sky and TalkTalk's email accounts, which are powered by the US brand's service. Downdetector indicates that the problem began at about 07:00 BST. Yahoo says it is "Working diligently" to solve the problem. "Yahoo is currently experiencing a global outage, which means that many of our customers are unable to access their BT Yahoo email accounts," said a spokesman for BT. "Yahoo is working to fix the issue as quickly as possible, we're sorry for any inconvenience caused." In the past half hour, some customers have reported being able to access their accounts again, but say that several hours-worth of emails appear to be missing.
Make a complaint about BT, Sky or TalkTalk by viewing their customer service contacts.