Oct 1, 2019

Thomas Cook: Ex-employees work for free to help holidaymakers

Ex-Thomas Cook staff across England are working for free to help holidaymakers to salvage their trips. Employees who lost their jobs when the travel firm collapsed have set up pop-up shops to help customers fill in claim forms or rebook holidays. Former branch manager Donna Jones said staff were working for free "Out of our love for our customers." Cabin manager Martin Browne and his wife had 40 years of service at Thomas Cook between them when they both lost their jobs. Some Thomas Cook customers have been told they may have to wait as long as two months to receive a refund for holidays.

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