Oct 14, 2019

Vodafone error sees customers hit by thousands in charges

Vodafone has apologised after an error meant customers using the mobile network abroad were hit with roaming bills of up to £5,000. Vodafone said the issue was caused by a technical error. Vodafone customers posted on Twitter that their bills had risen by between hundreds and thousands of pounds within just 12 hours. "Some customers are receiving billing messages in error; we are working through these as an urgent priority and are removing any errors from customer accounts. Customers will not be charged and do not need to worry about contacting us as we are proactively checking accounts." The mobile operator had to apologise after a system upgrade error added bogus roaming fees to customers' bills and suspended their services.

Read the full story

 Related companies

Make a complaint about Vodafone by viewing their customer service contacts.